Refund policy

1.1 Return Due To Change Of Mind

EVOQ will happily accept return requests due to change of mind, as long as the request is received by us within 72 hours of receipt of the item.

Once approved, you will be offered either an exchange (for the same item or another item of equal value) or store credit to use on a future purchase. We will notify you once this has been completed through email.

Ark Drops will cover the value of the goods returned via exchange or store credit, but will NOT cover or reimburse the value of any shipping paid.

1.2 Cancellations

If you change your mind before a tracking numbers has been generated, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.